Business Analyst - Business Process Management (BPM) Specialist
Feb 2010 - Mar 2011
Melbourne, Australia
South East Water (SEW) is responsible for the distribution of water and the collection and treatment of sewage through the south east of Melbourne.
Responsibilities
At SEW, I worked as part of the Business Information Systems team to design and implement process changes to improve customer service, resource utilisation and operational and financial reporting, through improved data quality.
Accomplishments
- Managed the roll-out of a web-based BPM software to 50 users
- Introduced a Work Model for operations and maintenance of the water network, based on industry best-practice
- Wrote a case study of a BPM project that won the Gold Medal at the Global Excellence in BPM and Workflow Awards (Pacific Rim Region)